Answer the phone!
I have noticed over the last few months that many churches are using automated answering systems to answer their calls. I really think this is a very dumb move! Let me ask this... if the local church is not about a personal touch, what is? Come on guys, it's not that hard. You might want to use the excuse that a dedicated receptionist is expensive, or too much overhead. Nonsense. I might agree with you that "dedicated" might be a little much, but get creative. At Fellowship we use our receptionists for many other tasks, including data entry. There are many other tasks that you can give a receptionist, but do not forget that a quality, personal touch on the phone must be a priority.
Don't fall into the corporate trap of cost cutting and trying to be OVER efficient. Remember, focus on being effective not efficient. Don't loose your personal touch!